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1.3

I have now been trying to submit my income based repayment plan paperwork for 3+months and have filled out a total of 5 forms to try and get this through. I have called and checked in between to make sure my stuff is in and correct to be assured everything was in order only to get an email at the end of the month stating there was an issue in paperwork and that I owed them a payment I cannot afford.

It wasn't until I entered full on *** mode that things started to get done. Mind you, I still had a promise from a supervisor that tickets were filed and I would recieve a call back the next day, only to have to call them back and jump down their throat once again to get my paperwork issues moving again. I will now be calling in weekly to check the status of my loan paperwork to assure that they're not just sitting there doing absolutely nothing in order to fix the issue at hand and actually recieve their payments in a timely and orderly fashion. On top of that, I now have to behave rather horribly to get anything done because it seems cursing and getting loud is the only initiative these people need to process paperwork.

I am so sick of this insitution and it should be not only closed down for irresponsible and poor business ethics but criminally punished for the fruadulent and financial damage the wreak upon their poor clientele. It is absolutely apalling that a business like this has stayed open for so long.

The only explanation is obvious that they are a government owned thug that are legally allowed to take out their borrowers from the knees. At least the mafia had class...

Reason of review: Poor customer service.

Location: 121 S 13th St, Lincoln, NE 68508, USA

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