Like so many others Nelnet gave me 9, 90 day lates on my credit reports due to their own system error and lack of proper record keeping. I was told my forebearance was approved and no need to worry about a bill. 90 days later my credit gets ruined.Read more
Last week I got an email reminding me to make a payment and I realize my name was changed on the account. I did not authorized the change so I don't understand why it was changed. I contacted them and they told me to email them my driver license to prove my identity. I...Read more
I made my payment on time and for the full amount. I get a call saying that my account is past due and that i need to pay 100 to be current. I checkedchecked my account the payment has gone through. The first person i talk to admits there new system has a known flaw of...Read more
Short Review on January 26, 2017
Nelnet lied and jacked me around for nearly a year to steal my money. They got $2000.00 of money they weren't entitled to. How can you tell me I'm not disabled when they're taking money out of my disability check?
Nelnet Customer Care Review
Terrible terrible company. I strongly recommend not working with them. Despite me submitting forbearance paperwork every year, they continued to bill me and then say I was delinquent on payments even though I kept forbearing. Terrible customer service as well.
Nelnet Customer Care Review
David agent in Omaha, NE was so combative during the call; I could visually see us two having an unnecessary fist fight.
Short Review on November 29, 2016
There motto.... Were here to help.Help with what only collect your money... They cant *** interest.. can't settle on anything.. they have NO power to do ANYTHING.. USELESS.. Put in a complaint for them to pass on to Dept. of Education never heard anything.. Cant get ahold of anyone there either. The almighty Government at its best pay up or else. Wonder which one gets the kickback from Nelnet
Used nelnet to make payments through my college. Obviously i trusted them. I made my last payment a week early. They day before it would be automatically taken out(that is if i didnt make it early which i did) the pricesding payment on my bank account disappeared. And...Read more
My loan was in forbearance and I never received notice that it had ended and I needed to start making payments. All of a sudden I get an email that I was almost 90 days overdue and was about to be reported to the credit bureau. I contacted them and they told me I had...Read more
Do not use NelNet. They do not deliver their promises and they are only a consolidating loan company rather than a Real Current SL forgiveness program. They were unable to pull up my loan agreement on my last call and doubtful the call was answered here in the USRead more
You write in your emails that you are here when we need you. NO you are not here for us, the borrowers, Nelnet is here to rip off borrowers and profiteer by nickeling and diming their borrowers into poverty and financial ruin. I had my loans in grace period and...Read more
I didn't like
- Poor customer service
- Deceitful tactics
- Deceptive tactics
We need a class action law suit against NELNET. I am sickened with what I have just experienced as a recent law school student graduate. I allege that NELNET intentionally delays receiving payment and is corruptly incompetent in order to continue to make profits off...Read more
Loan taken out in my name using erroneous information I just received an e-mail to a backup hotmail account stating I owe $3200+ Dollars for a loan I never asked for. When I called they have no Personal data on me No SSN , No Birthday, No Bank Card or other account...Read more
Nelnet is the most disgusting, incompetent, and corrupt student loan provider. I have to call almost every month because of some ridiculous error on their part or to remind them that they can't change my payment arbitrarily. Not only do they seek ways to get more money...Read more
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