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Nelnet Account Review

I made the paymets, but it takes long time to go into action! It is so obvious that they are taking their time to make money from the interest!
1.2
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Billing Practices
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
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Value for money
Website
#1018052
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Nelnet Plus Loan Review

Stay far away from nelnet.
#1009105
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My husband found nelnet and decided to give them a call about lowering his student loan payment. Me being the cautious person that I am, was very skeptical and asked the lady that I talked to several questions to make sure they weren't trying to pull a fast one on us....
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Anonymous
Anonymous

What a mess. They are running because CFPB is making the student loan companies mind. Hey I am still going after them for kiting electronic payments and advancing due date. G...

1.0
#1000301
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Short Review on January 26, 2017

Nelnet lied and jacked me around for nearly a year to steal my money. They got $2000.00 of money they weren't entitled to. How can you tell me I'm not disabled when they're taking money out of my disability check?
1.0
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Billing Practices
Customer service
Diversity of Products or Services
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Reliability
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Value for money
Website
#997953
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Nelnet Customer Care Review

Terrible terrible company. I strongly recommend not working with them. Despite me submitting forbearance paperwork every year, they continued to bill me and then say I was delinquent on payments even though I kept forbearing. Terrible customer service as well.
#997867
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I wanted to payoff all back interest as to move forward. Paid it in full immediately while on the phone with the rep via internet. I called the following week to confirm balance and still owed hundreds in back interest. I use automatic payments which are scheduled for...
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Anonymous
paula wuhrman

three time for discharge and three times refused

Anonymous
Anonymous

Work with Nelnet for permanent disability forgiveness. The first time they responded with a letter stating the papers were to late. I am sure they were in time. I gave everyon...

#996856
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They have called me 16 times in the last 40 days. I have never had a student loan in my entire life of 68 years. I told them I was on the National and State Do Not Call Lists and to cease calling me and the customer rep hung up on me. Lot of good that did telling them...
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#994975
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Nelnet Customer Care Review

David agent in Omaha, NE was so combative during the call; I could visually see us two having an unnecessary fist fight.
1.0
Details
Customer service
Diversity of Products or Services
Product or Service Quality
Staff
#990228
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I have now been trying to submit my income based repayment plan paperwork for 3+months and have filled out a total of 5 forms to try and get this through. I have called and checked in between to make sure my stuff is in and correct to be assured everything was in order...
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1.3
#987316
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My student loans were previously serviced by the U.S. Department of Education. During this time, I always knew exactly what my monthly payment would be, when it was due, and when it had been successfully made. Against my will and without my consent, my loans were...
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1.3
I didn't like
  • Incompetence
  • Erroneous service emails
  • Unclear billing practices
#976399
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