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Nelnet in Big Lake, Minnesota - The website don't let me in

1.0
Details
There is a picture and a warning, "If you don't recognize this, don't enter your password, call this number. It was a new picture, so I called. Keep in mind its my husband's account, but I've been paying it from my computer, and our joint account for years. They won't speak to me, only my husband. He is a field supervisor for a work crew in another state. I don't even get full sentences with him! That doesn't matter. I pay from our joint account. I knew his SS# and birthday and acct #. Doesn't matter. I am trying to PAY THEM. Nope. Thats our policy. You could always mail a check. How will i know what's owed if you won't tell me about the account? Silence. Well, I said. I guess you wont get paid.
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1 comment
Anonymous
#1750993

You are able to speak about husbands account since you are his spouse however you cannot make changes. Nelnet can not assist you with going on to your husbands account but you can sign up for your own online account with your husbands permission.

Review
#1643475 Review #1643475 is a subjective opinion of poster.

Nelnet - The website don't let me in

There is a picture and a warning, "If you don't recognize this, don't enter your password, call this number. It was a new picture, so I called. Keep in mind its my husband's account, but I've been paying it from my computer, and our joint account for years. They won't speak to me, only my husband. He is a field supervisor for a work crew in another state. I don't even get full sentences with him! That doesn't matter. I pay from our joint account. I knew his SS# and birthday and acct #. Doesn't matter. I am trying to PAY THEM. Nope. Thats our policy. You could always mail a check. How will i know what's owed if you won't tell me about the account? Silence. Well, I said. I guess you wont get paid.
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Review
#1643479 Review #1643479 is a subjective opinion of poster.
Service
Nelnet Loan
Cons
  • Inconsistent answers to questions
  • Incompetent staff
Reason of review
Poor customer service
Tags
  • Student Loan Collection

Nelnet stinks

1.0
Details
Ive been paying 200 to 240 every month but because it wasnt the 350 they wanted the reported me as delinquent and ruined my credit. How can you be delinquent if you are making payments?
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1 comment
Anonymous
#1750990

You didn’t make the full payment therefore you did not satisfy the monthly payment causing your account to go past due.

Review
#1631699 Review #1631699 is a subjective opinion of poster.
Service
Nelnet Student Loan
I use credit karma. I had a drop in my rating that made no sense. I looked at my Transunion report. They reported a loan increase of over 62K! In digging through, I also found a decrease of 62K the previous month. I called them and was told they could not find these...
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2 comments
Anonymous
#1750995

Nelnet does not provide credit reports. Also credit karma is not a reliable source as even stated on their website.

You can however review your credit for free once a year from each bureau. Google can assist with that...

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Review
#1603590 Review #1603590 is a subjective opinion of poster.
Service
Nelnet Student Loan
Cons
  • Are working for their own enrichment
  • Incompetent staff
Reason of review
False credit reporting
Preferred solution
Let the company propose a solution
Tags
  • Nelnet fraud

Nelnet - Terrible

We literally have been paying a student loan for years-more than 5. Started at 22,849. We owe 22,977. How the *** does that work.
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Review
#1477240 Review #1477240 is a subjective opinion of poster.
Service
Nelnet Student Loan
Reason of review
Bad quality
Preferred solution
Price reduction
1.0
Details
Hi, Nelnet is not allowing you to pay your student loan online until 4 days before the loan is due. Typically I schedule my student loan payment on the second or third day of each month. My due date is the 14th of each month. When I went to schedule my loan payment...
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Review
#1418257 Review #1418257 is a subjective opinion of poster.
Service
Nelnet Loan
Cons
  • Are morally and ethically challenged
Reason of review
Not as described/ advertised
Preferred solution
That my student loan be transferred to another company
My daughter's payments for her undergrad years were to be deferred because she was in a postgrad program. She contacted Nelnet to let them know this. They told her they'd take care of it and sent her the paperwork. As it turned out, the paperwork they sent her was not...
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Review
#1400387 Review #1400387 is a subjective opinion of poster.
1.6
Details

Update by user Nov 21, 2018

UPDATE: They contacted me basically blaming me. They said they had no record of any conversation from me, then sent me a letter stating they couldn’t help me fix my credit. Nelnet just lies constantly.

Original review posted by user Oct 22, 2018

was 15 days late on my payment, IMMEDIATELY I set up a Forbearance,...
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4 comments
Anonymous
#1680547

Ne net is deceitful! They are liars and evil!!!!!!!!!!!!!!!!!!!!!

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Review
#1386727 Review #1386727 is a subjective opinion of poster.
Service
Nelnet Student Loan
Cons
  • That they did not take responsibility
  • Constant negative credit reporting
  • Deceitful tactics
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Business terms
  • Excessive Interest Charges
  • Credit Bureau Reporting
1.0
Details
Here is the official National Anti-Corruption Association youtube page. We have a video on there talking about Nelnet and disabled students. In the description box we also give you the home addresses of some of the Nelnet board members. Heck here they are... The...
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Review
#1361493 Review #1361493 is a subjective opinion of poster.
1.0
Details
I had a loan that they changed the due date and raised my payment then they said I was late . I complained to the Better Business they told me I could do a 25 year loan with added interest so I paid it of the amount they told me on the phone that was 228.94 then the...
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Review
#1361438 Review #1361438 is a subjective opinion of poster.
Service
Nelnet Student Loan
Cons
  • Rib off
Reason of review
Problems with payment
Loss
$19
Preferred solution
Full refund

Contact Nelnet Customer Service

Mailing Address:
Nelnet Education Loan Servicing
121 S. 13 St., Ste 201 P.O. Box 740283 Atlanta, GA 30374-0283
Lincoln, NE 68508
USA
Phone:
(888) 486-4722
All Nelnet Contacts

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This is Denise Mason I was a student at Everest university and graduated November 5 of last year but i am trying to look at my student loan account with your company and can't get through I was using denisefrancesmason@yahoo.com all the way through my college education...
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#1359328 Review #1359328 is a subjective opinion of poster.