Nelnet

I paid off my loans in 2004!! In 2018 Bass Associates P.C from Texas made multiple threats that i owed money to

Navient, He knew my address, ss#, where i went ro school, where i worked.

He told me to look for myself and sl i did. When i got to the website and sure enough they were there after payong them off 13 years earlier. The loans i received were all paid in full. I opened to see the loans not to have Nelnet consiladate them, without proof or my consent.

Left school oweing 13,200 plus intrest paid off in 2004 to Sallie Mae Navient a thief and now he says I owe 42,000. SARS report shows i missed paymentas during COVID and im in default!! NAVIENT in 2012- **** put me in repayment then FB, for 2.5 yrs and then defaulted me. I'm being accused of defaulting on a Perkins loan, from George Washington Universit!!

I went to Kirkwood Community College, MAKE IT MAKE SENSE!! SOMEONE NEEDS TO FIX THE SITUATION instead of saying they cant help!! Do your JOB and stop making me try to figure it out!

Going to school and putting up with student loans has been a mental and finacial burden on my quality of life! Thanks, i will never be able to retire!!

Good Morning Jeffrey/Nelnet (CEO),
I am writing to bring to your attention an issue with my account that has significantly impacted my credit profile. I have been a customer of Nelnet for over 10 years, and I have always valued the services provided by your company. Unfortunately, a review of my credit report revealed a 90-day lateness entry that I believe was wrongfully placed on my account during the COVID-19 Pandemic. The details of the account in question are as follows: Account Number: D00301**** Date of Lateness: 90 Days Late. I have always been diligent in making my payments on time, and this incorrect report has adversely affected my credit score, causing me undue stress and inconvenience.
I kindly request that Nelnet/Sloan remove the lateness entry from my credit profile. I believe this issue may have arisen from an administrative error because when I initially called, I was assured this account would be safe then was later told something different. I am hopeful that your team can resolve this for a loyal customer. On removal of this negative inquiry, I will pay off this balance in full. In the spirit of good faith and customer service, I trust that Nelnet/Sloan will take the necessary steps to correct this error.
I have attached copies of my payment records for your reference. If any additional information is required, please do not hesitate to contact me at 201-745-**** or Hughsmith808@***.com.
Thank you for your time and attention to this matter. I look forward to your response and resolution.
Yours sincerely, Hugh Smith-Belcher

So, as was necessary to apply for a specific income-driven repayment (IDR) plan with regards to my student loans, I was compelled to reconsolidate my loans as my prior servicer, Navient, is not part of the program any longer. As i was forced to make this change, I had selected Nelnet with the view that no one could be as bad as Navient.

WRONG! They are every bit as sleazy and totally incompetent as Navient. When a loan consolidation AND IDR applications are submitted simultaneously, how is it that the consolidation gets processed but the IDR application gets "lost"? Federal Student Aid's website acknowledges both applications were submitted, but Nelnet cannot find the IDR.

In truth, I doubt they can figure out how to use toilet paper. Making it worse, while Nelnet has acknowledged the funding of the new consolidated loans, Federal Student Aid shows I owe BOTH Navient AND Nelnet. My outstanding student loans have now doubled in this process. I went from about $15,450 to $30,900.

Obviously, it appears to be an accounting problem. However, this has been the case for weeks now. And Nelnet still claims there is no IDR application. When calling their so-called customer service number, you get the entire American industry standard message of ""we are having higher than normal call volumes." How in the heck does every single American company have "higher than normal call volumes" every single time you call any of them?

Anyway, their automated voice then told me to call back during normal business hours. For Thursdays, their own website says that the call center is open until 6PM EDT. I called at a 2:30 PM PDT. For those who don't know, there is a precisely 3 hour different between eastern daylight time and pacific daylight time.

Thus, I had called them at 5:30 PM EDT and their system told me to call back during normal business hours. So lets summarize:
1 - Lied about existence of IDR application,
2 - Failed to ensure full closeout of previous loans,
3 - Lied about hours of operation, and
4 - Illegally demanding payment that is not owed due to the IDR.
If I had to give a "pro statements":
1 - excellent at being impossible to work with, and
2 - maintain the industry standard of being chronic liars!

I've never spoken to a single person at this company, and I've called at least once a week for the last 4 months since my loans got transferred. I call and get put on hold, and during my 2-hour commute, I've never been able to talk to a single person.

It's part of my Monday morning commute and I always try in the afternoon as well with neither getting through to anyone. I've wanted to ask questions and see if modifications can happen. I'm trying to figure out why they pulled out two payments, and I wonder if legal action is the next step.

Furthermore, I've never had this with my two other student loan providers. The website circles back to the same 3 pages with no information and a phone number that I keep calling with not an ounce of success.