Beware of this company. They sent me a e-mail with the good for 30 day payoff amount.
I paid the full amount stated in the e-mail ON TIME and there is still a balance on my account! They said the amount stated in the e-mail was wrong...wait, what didn't they send it to me??? If I didn't check the balance after the payment I would not have realized I owed anything until it racked up thousands of dollars. The rep I spoke to named Vicki was so rude she actually fought with me on the phone!
The screaming was real! Lesson learned - when paying off a loan ALWAYS check back to make sure the balance is actually 0.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss problems with payment of nelnet customer care. Nelnet needs to read this review and look into the issue (if any) according to poster's claims.