Product: Nelnet Student Loan Clear all filters (38 of 38 reviews match)
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This company took 500.00 dallors from me in 5 payments of 99.00 each and did nothing for me.The dept of Education said I could have done what they did for me for nothing and said they were a scam. Nelnet has a promise that if you are not completely satisfied you will...
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Anonymous
Anonymous

Nelnet does not charge for anything you misinformed creatin

Product
Nelnet Student Loan
#778224
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The gov switched my loans over to Nelnet and it's been horrible since.It is so difficult to log in to their crappy site and their call center hours are a lie. I called the 24/7 number and before 8am, it just takes you through the menu and hangs up on you. The call...
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Anonymous
Anonymous

Did you transfer your loans to somewhere else?

Product
Nelnet Student Loan
I didn't like
  • Changing payment without permission
  • Harassment
  • Poor customer service
#771300
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I have never had a problem with signing up for their website, and I was only on hold for about 5 minutes when I had to call to talk with someone about repayment of my student loans.Mary was wonderful on the phone, very compassionate, and super helpful. She quickly set...
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5.0
Product
Nelnet Student Loan
I liked
  • Customer service
  • Helpfulness
  • Quickness
#764507
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After a year and a half, I still am unable to log into my account.I password reset every time and reuse the same password, yet it still doesn't understand that I have set a password. When I call customer service, I get the same line that they have had trouble with some...
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Product
Nelnet Student Loan
#762357
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Every time I have talked to the people at nelnet their story continues to changes.It wouldn’t matter that much if they weren’t so quick to screw with your credit rating. The reps at nelnet don't want to give you anything regarding their decisions and what they tell you...
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1.0
Product
Nelnet Student Loan
I didn't like
  • Inconsistent answers to questions
  • Constant negative credit reporting
  • Hiding of information
#740120
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Before I went into forbearance I was told that my monthly payment amount would be about $500, and now that my forbearance time is almost up I get a letter stating that it is over $770!This was even after doing a loan consolidation, which should have actually lowered...
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Product
Nelnet Student Loan
#739267
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Nelnet used to provide (like most student loan providers) payoff information.You could get a ten day pay off quote that showed the interest you would accrue in those ten days. They also would show the accrued interest on the Pay by Group option under Payments. Now, the...
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Anonymous
Anonymous

It's now included on your monthly statement.

1.3
Product
Nelnet Student Loan
I didn't like
  • Inconsistent answers to questions
  • Lack of customer service
  • Deceitful tatics
#736274
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This company is very bad at helping customers. I send them this: Hello, I have four questions: 1. Why you did not approve my Income-Based Repayment Plan request to lower my student loan payments? I make less than XXXXX a year and your page + federal page pre approved...
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1.5
Product
Nelnet Student Loan
#733677
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Paid student loan off 2 years ago with my income taxes then I receive a letter and it is on my credit report stating I never paid my student loan. I contacted the company and they said they didn't know what I was talking about and said they wanted to put it in...
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Anonymous
Anonymous

curious how this was resolved

Product
Nelnet Student Loan
I didn't like
  • Constant negative credit reporting
  • Lack of customer service
  • Scammers
#720047
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This is a horrible company when I wanted to pay all the rest of my school payment they told me I couldn't not I had to wait the exact day for the payment to come out each month when I had the rest of the money.And when it declined my card the next month the payment was...
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Anonymous
Anonymous

You have to use your checking and routing to make payments. The government does not want you paying student loans with cards. If you want to use your card then yes you do have...

1.0
Product
Nelnet Student Loan
#712280
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