Manufacturer: Nelnet Category: Loans Clear all filters (32 of 32 reviews match)
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Before I went into forbearance I was told that my monthly payment amount would be about $500, and now that my forbearance time is almost up I get a letter stating that it is over $770!This was even after doing a loan consolidation, which should have actually lowered...
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Product
Nelnet Student Loan
#739267
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Nelnet used to provide (like most student loan providers) payoff information.You could get a ten day pay off quote that showed the interest you would accrue in those ten days. They also would show the accrued interest on the Pay by Group option under Payments. Now, the...
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Anonymous
Anonymous

It's now included on your monthly statement.

1.3
Product
Nelnet Student Loan
I didn't like
  • Inconsistent answers to questions
  • Hiding of information
  • Deceitful tatics
#736274
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This company is very bad at helping customers. I send them this: Hello, I have four questions: 1. Why you did not approve my Income-Based Repayment Plan request to lower my student loan payments? I make less than XXXXX a year and your page + federal page pre approved...
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1.5
Product
Nelnet Student Loan
#733677
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Paid student loan off 2 years ago with my income taxes then I receive a letter and it is on my credit report stating I never paid my student loan. I contacted the company and they said they didn't know what I was talking about and said they wanted to put it in...
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Anonymous
Anonymous

curious how this was resolved

Product
Nelnet Student Loan
I didn't like
  • Scammers
  • Constant negative credit reporting
  • Lack of customer service
#720047
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This is a horrible company when I wanted to pay all the rest of my school payment they told me I couldn't not I had to wait the exact day for the payment to come out each month when I had the rest of the money.And when it declined my card the next month the payment was...
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Anonymous
Anonymous

You have to use your checking and routing to make payments. The government does not want you paying student loans with cards. If you want to use your card then yes you do have...

1.0
Product
Nelnet Student Loan
#712280
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My cc had fraud.I tried to contact them, but the phone wait was 29.5 minutes to speak with a representative, and there is NO WAY TO EMAIL THEM. There is no way to contact them to fix problems. I finally called my daughters school and paid in full over the phone after...
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Product
Nelnet Student Loan
#711761
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I have been making payments of $500 a month for the past three years.This amount is not enough to cover the amount of interest that accrues to the account each month. The result is that I am not only paying interest on the amount that we borrowed, we are also paying...
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Product
Nelnet Student Loan
#700264
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I paid off my student loans more than a year ago in a single payment.Nelnet has continued not only to contact me, but to harass me to the tune of 8 to 10 calls in a single day. Then they act like they don't know whom they've contacted - no, I will not give you my full...
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Anonymous
Anonymous

If this is in fact nelnet as they are claiming go to Nelnet.com create your acct by creating your username and password and boom if you have an acct you will see your acct. Al...

Product
Nelnet Student Loan
I didn't like
  • Scammers
  • Incompetent staff
  • Deceitful tactics
#697008
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I am totally & permanently disabiled from a 2011 auto accident. In June 2013 I made application to the U.S. Dept of ED, through NELNET, the servicing agent for the U.S. ED. 22 months later in Mach 2015, I learned a disability discharge decision on my loans had...
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Product
Nelnet Student Loan
#686481
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I had received a letter dated April 15, 2015 that stated I had received my total and permanent disability status and they would be contacting whoever was taking my money so it could be returned.I have emailed many times and no one will give me that information. They...
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1.0
Product
Nelnet Student Loan
#673507
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