Manufacturer: Nelnet Category: Loans Clear all filters (35 of 35 reviews match)
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I have never had a problem with signing up for their website, and I was only on hold for about 5 minutes when I had to call to talk with someone about repayment of my student loans.Mary was wonderful on the phone, very compassionate, and super helpful. She quickly set...
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5.0
Product
Nelnet Student Loan
I liked
  • Helpfulness
  • Quickness
  • Customer service
#764507
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After a year and a half, I still am unable to log into my account.I password reset every time and reuse the same password, yet it still doesn't understand that I have set a password. When I call customer service, I get the same line that they have had trouble with some...
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Product
Nelnet Student Loan
#762357
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Every time I have talked to the people at nelnet their story continues to changes.It wouldn’t matter that much if they weren’t so quick to screw with your credit rating. The reps at nelnet don't want to give you anything regarding their decisions and what they tell you...
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1.0
Product
Nelnet Student Loan
I didn't like
  • Inconsistent answers to questions
  • Constant negative credit reporting
  • Hiding of information
#740120
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Before I went into forbearance I was told that my monthly payment amount would be about $500, and now that my forbearance time is almost up I get a letter stating that it is over $770!This was even after doing a loan consolidation, which should have actually lowered...
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Product
Nelnet Student Loan
#739267
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Nelnet used to provide (like most student loan providers) payoff information.You could get a ten day pay off quote that showed the interest you would accrue in those ten days. They also would show the accrued interest on the Pay by Group option under Payments. Now, the...
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Anonymous
Anonymous

It's now included on your monthly statement.

1.3
Product
Nelnet Student Loan
I didn't like
  • Deceitful tatics
  • Lack of customer service
  • Hiding of information
#736274
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This company is very bad at helping customers. I send them this: Hello, I have four questions: 1. Why you did not approve my Income-Based Repayment Plan request to lower my student loan payments? I make less than XXXXX a year and your page + federal page pre approved...
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1.5
Product
Nelnet Student Loan
#733677
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Paid student loan off 2 years ago with my income taxes then I receive a letter and it is on my credit report stating I never paid my student loan. I contacted the company and they said they didn't know what I was talking about and said they wanted to put it in...
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Anonymous
Anonymous

curious how this was resolved

Product
Nelnet Student Loan
I didn't like
  • Inconsistent answers to questions
  • Scammers
  • Constant negative credit reporting
#720047
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This is a horrible company when I wanted to pay all the rest of my school payment they told me I couldn't not I had to wait the exact day for the payment to come out each month when I had the rest of the money.And when it declined my card the next month the payment was...
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Anonymous
Anonymous

You have to use your checking and routing to make payments. The government does not want you paying student loans with cards. If you want to use your card then yes you do have...

1.0
Product
Nelnet Student Loan
#712280
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My cc had fraud.I tried to contact them, but the phone wait was 29.5 minutes to speak with a representative, and there is NO WAY TO EMAIL THEM. There is no way to contact them to fix problems. I finally called my daughters school and paid in full over the phone after...
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Nelnet Brisbane, California
Product
Nelnet Student Loan
#711761
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I have been making payments of $500 a month for the past three years.This amount is not enough to cover the amount of interest that accrues to the account each month. The result is that I am not only paying interest on the amount that we borrowed, we are also paying...
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Product
Nelnet Student Loan
#700264
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