Manufacturer: Nelnet Category: Loans Clear all filters (29 of 29 reviews match)
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i have had to supply toi NELNET, disability documentation from my physicians and social security and any other relevant entity involved with treatment and any recovery after an ato related accident that left me disabled and unable to further my career, i have not been employed and on ss disability which at age 65, was turned into regular retirement because of the age bracket assigned to retirement age for all employees at this age. i had applied...
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Anonymous

Anonymous If your disability discharge is approved, the amount of loan discharge is treated as income in the year it is discharged. This information is turned over to the IRS. The debt ...

Anonymous

Anonymous I also have applied to Nelnet 5 times for disability discharge. Each time denied for different reasons. The very best one is my doctors statement on Nelnet application. They d...

I called and tried to get a simple answer as to why my payment amount kept changing and the rep on the phone started this long drawn out answer. I asked for the short version what amount was due on what day and she started the long drawn out answer again. I asked her two more times for the shirt version and never got it. When I asked to speak with her supervisor she claimed it would be a 47 minute wait and asked if I wanted to wait. I opted to...
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1.0
#789454
I'll be the first to admit I messed up paying my student loans back right away and ended up defaulting. Those loans, which were through Nelnet, were bought by the U.S. Department of Education which I have since been paying back in good standing. Unbenounced to me, I still had a remaining loan with Nelnet. How did I know this? Well, I didn't. My Nelnet account was closed because my loans were transferred to the U.S. Department of Education. Every...
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1.0
I didn't like
  • Hiding of information
  • Deceitful tactics
  • Poor customer service
#779359
This company took 500.00 dallors from me in 5 payments of 99.00 each and did nothing for me. The dept of Education said I could have done what they did for me for nothing and said they were a scam. Nelnet has a promise that if you are not completely satisfied you will get all your money back. It's a lie!!!!! They did nothing for me I had to end up calling the dept of education myself and work out a payment plan for my loan. Nelnet will not...
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Anonymous

Anonymous Nelnet does not charge for anything you misinformed creatin

The gov switched my loans over to Nelnet and it's been horrible since. It is so difficult to log in to their crappy site and their call center hours are a lie. I called the 24/7 number and before 8am, it just takes you through the menu and hangs up on you. The call center people are awful - they are rude, unfriendly, unkind, and always try to interrupt the customer. Of course it makes the caller angry if you continue to interrupt! I was...
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Anonymous

Anonymous Did you transfer your loans to somewhere else?

I didn't like
  • Changing payment without permission
  • Rude
  • Harassment
#771300
I have never had a problem with signing up for their website, and I was only on hold for about 5 minutes when I had to call to talk with someone about repayment of my student loans. Mary was wonderful on the phone, very compassionate, and super helpful. She quickly set me up on a path that really took a load off of my shoulders. I don't know if things will always be this great in the future, but I haven't had any problems with NelNet so far...
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5.0
I liked
  • Customer service
  • Attitude
  • Quickness
#764507

After a year and a half, I still am unable to log into my account. I password reset every time and reuse the same password, yet it still doesn't understand that I have set a password. When I call customer service, I get the same line that they have had trouble with some accounts not recognizing passwords, yet nothing gets fixed ever. I wish I could transfer my student loans to another sevice but it seems like they have my loan payments for...
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Every time I have talked to the people at nelnet their story continues to changes. It wouldn’t matter that much if they weren’t so quick to screw with your credit rating. The reps at nelnet don't want to give you anything regarding their decisions and what they tell you in writing so you never have a record of the agreements you make. Rest assured, they will be changed or modified without your knowledge and the new terms will always be to...
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1.0
I didn't like
  • Hiding of information
  • Harassment
  • Inconsistent answers to questions
#740120
Before I went into forbearance I was told that my monthly payment amount would be about $500, and now that my forbearance time is almost up I get a letter stating that it is over $770! This was even after doing a loan consolidation, which should have actually lowered the payment, not raised it! I did not agree to this rate hike, nor do I think that it is legal. When I talk to them about it they say that it has always been like this, which is...
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#739267
Nelnet used to provide (like most student loan providers) payoff information. You could get a ten day pay off quote that showed the interest you would accrue in those ten days. They also would show the accrued interest on the Pay by Group option under Payments. Now, the new website completely removes most of that information and the only reason for them to do so is because they don't want people knowing how much interest they are accruing to...
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Anonymous

Anonymous It's now included on your monthly statement.

1.3
I didn't like
  • Hiding of information
  • Deceitful tatics
  • Lack of customer service
#736274