I have now been trying to submit my income based repayment plan paperwork for 3+months and have filled out a total of 5 forms to try and get this through.I have called and checked in between to make sure my stuff is in and correct to be assured everything was in order only to get an email at the end of the month stating there was an issue in paperwork and that I owed them a payment I cannot afford. It wasn't until I entered full on *** mode that...
My student loans were previously serviced by the U.S. Department of Education. During this time, I always knew exactly what my monthly payment would be, when it was due, and when it had been successfully made. Against my will and without my consent, my loans were transferred to Nelnet several years ago, where they are now serviced. It has been a staggering display of incompetence. When I check their web page each month, I can see a 'minimum...
Customer service at Nelnet said I didn't pay the minimum amount, therefore I was past due. Past due? On $0.00? Are you kidding me? I even sent them a screenshot and they still can't tell me why the emails show two different amounts than what was reflected on their website. I now have to take screenshots of each and every screen and email I receive because of their questionable accounting skills. This is actually the second time they have...
I consolidated my 2 Nelnet loans last year.. The loans equaled to about 7000.00. Nelnet has been reporting to credit bureaus that instead of 1 loan, its now 4 loans worth over $14,000.00. I have contacted NelNet multiple times and get absolutely nowhere each time. Nothing is being done to resolve the issue. Promise of phonecalls, but NO ONE CALLS BACK!
I was in automatic draft from my bank for years with Salliemae. Always paying the same amount. All of the sudden I was advised by mail that Nelnet was going to take care of my loan. Withing 1 month, they raised my payment without any notice and, since I was used to make an automatic payment, I found out 2 months latter when they told me that I was 3 months behind. My wife got about 10 phone calls. Please stay away from this company. Is there a...
I applied for total and permanent disability discharge through Nelnet and was approved, went through the 3 year monitoring period as I was supposed to filling out the necessary paperwork along the way. Once the three year period was up I get hit with a notice that I have to pay a $9,000.00 tax bill on the amount of student loans that were taken over. If I could not afford to pay back the student loans that I had and applied to have them taken...
Like so many others Nelnet gave me 9, 90 day lates on my credit reports due to their own system error and lack of proper record keeping. I was told my forebearance was approved and no need to worry about a bill. 90 days later my credit gets ruined. .
The first person i talk to admits there new system has a known flaw of doing this, okay so why do i owe more money then for nelnets mistake? So i then get put on hold to speak with a supervisor. I am then told nelnet has to refund the over payment on my one account to me and then i have to go and make another payment. After agreeing to all the bs the supervisor i talked with tells me they can do a refund and place the money where it was...
They couldn't have let me know! Not only that, but because I have 3 loans, even though they are all serviced by NelNet, it counts as 3 late payments on my credit report instead of one. That is incredibly unfair! I contact custimer service again to see if they could make a 'good will' adjustment since it was a misunderstanding and I had been in contact with them and clearly trying to make payments. They were unapologetic and said there was...
Nelnet is the most disgusting, incompetent, and corrupt student loan provider. I have to call almost every month because of some ridiculous error on their part or to remind them that they can't change my payment arbitrarily. Not only do they seek ways to get more money out of you at every turn, they also have atrocious customer service employees who practically smirk through the phone when you address a grievance. If at all possible, DO NOT...
One would think that setting up auto-pay would be a good thing.But not with this company. They have this HIDDEN clause that says auto pay = forbearance. This = increased interest and payment. I called when I saw this (within 30 days) and was PROMISED that it would be reversed (interested and revert payment amount). I did what I was asked and called back to confirm it was taken care of. Guess what, they said it was a mistake and they apologize...
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