Nelnet first cancelled my auto-payment for my loans I had set up without informing me. I saw that no money was withdrawn from my bank account.
I called to correct it and they first blamed me for missing some mail that I never received. Then they forcibly placed me into forbearance which kicked in a higher interest rate on my loans.
Despite my having an immaculate payment history and repeatedly telling them that it was them who cancelled the auto-payment, they are not going to lift the forbearance status for at least a month resulting in my paying higher interest rates. Bunch of sleaze-bags.
Can't wait to payoff my loans so I can get rid of these leeches. I don't know why the government allows this unethical company to service our loans.
Review about: Nelnet Account.
Monetary Loss: $50.