Haven't even made my fist payment and they have gotten my date or birth wrong ! Now my payment will be late because they could not give my any information about my account !
Related: Nelnet - Payment Inappropriately Applied - Collection Calls Non-Stop
Reason of review: Poor customer service.
Review #576384 is a subjective opinion of
You can always go online and handle your account yourself with your servicer. Just send in proof of your DOB and it can be fixed.
You can also verify other information on your account to talk if something is incorrect just need to speak to the right person. You can also make payments over the auto system without verifying anything
Comment the review as Nelnet verified representative.
You can try to reach review author by writing a comment to the review or try one of our business solutions.