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This company is very bad at helping customers. I send them this:

Hello,

I have four questions:

1. Why you did not approve my Income-Based Repayment Plan request to lower my student loan payments? I make less than XXXXX a year and your page + federal page pre approved me. Also, I am going to grad school full time.

2. Why was my payment of 159 not processed?

3. Why are your know charging me 319 just because your computer did not check my payment?

This is unbelievable, you probably control same amount of dept than a car financial company. I am assuming you have financial IT experts working for your company.

4. Why are they not doing there jobs? I understand that your stocks are not doing so well, but do have have to pay for that.

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss pricing issue of nelnet student loan. Nelnet needs to read this review and look into the issue (if any) according to poster's claims.

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