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My husband found nelnet and decided to give them a call about lowering his student loan payment. Me being the cautious person that I am, was very skeptical and asked the lady that I talked to several questions to make sure they weren't trying to pull a fast one on us.

We finally agreed because they seemed "ok." After several attempts from my husband trying to contact them about an issue they ignored him and theb when we finally did get ahold of them, they said they needed my income information and when I asked them about it they said that they use the household income...THAT WAS ONE OF THE QUESTIONS I ORIGINALLY ASKED AND THEY TOLD ME NO!!!! The guy we talked to was very rude and now they are going to jack our amount up because THEY lied to us.

Does anyone know if there is a way to get out from under their lying grip? Do not trust nelnet...they are terrible.

Reason of review: Poor customer service.

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What a mess. They are running because CFPB is making the student loan companies mind.

Hey I am still going after them for kiting electronic payments and advancing due date.

Good luck Nelnet. Hope to see you on court

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