Nelnet - False and/or inaccurate information about amount due.

6 of 145 Nelnet reviews

Website showed amount due $0.00 because I always pay more than the minimum.Then I received an email saying I was past due by a certain amount.

Then a second email with a completely different amount. Customer service at Nelnet said I didn't pay the minimum amount, therefore I was past due. Past due? On $0.00?

Are you kidding me? I even sent them a screenshot and they still can't tell me why the emails show two different amounts than what was reflected on their website. I now have to take screenshots of each and every screen and email I receive because of their questionable accounting skills.

This is actually the second time they have given false or inaccurate information.These guys are a joke.

This review is a subjective opinion of a user.
Report Comment

More Review Details

Reason of review:
Poor customer service
Product or service
Nelnet Student Loan
Review category
Loans and Mortgages
review #950001 by
Had an experience with Nelnet? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
6 of 145 Nelnet reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Nelnet. However, many companies do monitor reviews on our site.

You were reading a complaint about Nelnet.
Filing a new complaint about