San Diego, California
Not resolved

Website showed amount due $0.00 because I always pay more than the minimum.Then I received an email saying I was past due by a certain amount.

Then a second email with a completely different amount. Customer service at Nelnet said I didn't pay the minimum amount, therefore I was past due. Past due? On $0.00?

Are you kidding me? I even sent them a screenshot and they still can't tell me why the emails show two different amounts than what was reflected on their website. I now have to take screenshots of each and every screen and email I receive because of their questionable accounting skills.

This is actually the second time they have given false or inaccurate information.These guys are a joke.

Review about: Nelnet Student Loan.

Reason of review: Poor customer service.

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