Website showed amount due $0.00 because I always pay more than the minimum. Then I received an email saying I was past due by a certain amount.
Then a second email with a completely different amount. Customer service at Nelnet said I didn't pay the minimum amount, therefore I was past due. Past due? On $0.00?
Are you kidding me? I even sent them a screenshot and they still can't tell me why the emails show two different amounts than what was reflected on their website. I now have to take screenshots of each and every screen and email I receive because of their questionable accounting skills.
This is actually the second time they have given false or inaccurate information. These guys are a joke.
This person wrote the review because of poor customer service at Nelnet and attached a photo. Reviewer claimed that he or she wants Nelnet to read this review and look into the issue (if any).
If you have a chance, please contact him/ her to briefly discuss his/ her negative experience with the company.