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Contact Nelnet Customer Service

How to Reach a Person at Nelnet

Verified Contact Information

Toll-Free Number:

  • 1-888-486-4722
    US
Call customer service
Send Message

Customer Service:

  • 1-303-696-5250
    Application and Supporting Documentation (Fax)
  • 1-866-545-9196
    IDR Plan (Fax)
  • 1-303-696-3625
    International
  • 1-855-324-4027
    Military Service
  • 1-888-303-7818
    Total and Permanent Disability (TPD) Discharge Program
  • 1-402-458-2370

Investors/ Franchising:

  • 1-402-458-3038

Legal:

  • 1-402-323-4979
    Data Processor

Nelnet Emails:

Customer Service
Application and Supporting Documentation
Investors/ Franchising
Legal
Privacy Inquiries
Media
writtenrequest@nelnet.net
General Correspondence and Qualified Written Requests
militarysolutions@nelnet.com
Military Service
shawn.traudt@nelnet.net
Data Processor

Nelnet Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Nelnet Phone Number
1 (888) 486-4722
Average Hold Time
00:05:43
Average Calls duration
4 minutes
Most Popular Nelnet Email Address
help@nelnet.net
Nelnet Live Agent Availability
7% of callers successfully reach a real person
Issue Resolution Rate
Low (17% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Nelnet?

Most Popular Number:

(888) 486-4722
US
Total calls: 226 Issues resolved: 13 Last call: Mar 31, 2026

The Nelnet phone number for customer service is 1-888-486-4722. If you are looking for a Nelnet phone number to talk to a real person, you can use this contact within customer care business hours. The live representative will be ready to answer your questions and assist in solving your issues.

If you need to call Nelnet from outside the USA, you can use their international phone number: 1-303-696-3625. The customer support team will provide the information you need and help you find the right Nelnet contact number for your inquiry.

The borrowers can contact Nelnet customer service at 1-888-303-7818 for questions about applying for a total and permanent disability discharge.

The company requests customers to email support using online forms on their website. However, if you prefer addressing the Help Center directly, you can use the Nelnet customer service email: nelnetconsumersolutions@nelnet.net. To learn about applying for a total and permanent disability discharge, write to disabilityinformation@nelnet.net. You can send your official requests to WrittenRequest@nelnet.net, and the customer care team will respond after they study your case.

The Nelnet email for investor relations inquiries is investorrelations@nelnet.net. You can reach the privacy policy officer with questions about data protection at askprivacy@nelnet.net. The press representatives can contact the media team at media@nelnet.net.

The Nelnet customer service hours are Monday from 8 a.m. to 9 p.m. ET. They provide Nelnet contact information and support between 8 a.m. and 8 p.m. ET on Tuesday and Wednesday. You can reach the Nelnet customer service from 8 a.m. to 6 p.m. ET on Thursday and Friday.
You can email their Help Center or fill out the online form on their website if your issue is not time-sensitive. To receive the official written response, mail their corporate office.

You can also find the company's official social media pages and get in touch with the customer care team via direct messages.

The Nelnet mailing address for general correspondence and qualified written requests is Nelnet, PO Box 82561, Lincoln, NE 68501-2561. For documents related to deferment, forbearance, repayment plans, or enrollment status changes, you can use the following address: Nelnet, Attn: Enrollment Processing, PO Box 82565, Lincoln, NE 68501-2565. If you need to send documents related to loan discharge or forgiveness claims, mail them to Nelnet, Attn: Claims, PO Box 82505, Lincoln, NE 68501-2505.

The borrower payment addresses vary depending on the company system on which a loan is stored. You can find the list of addresses to send payments for accounts on the Contact Us page.

PissedConsumer Club

Contact Information

Nelnet Website:

Nelnet Help Center:

Corporate Office Address:

Nelnet, Inc.
121 S 13th St.
Lincoln, Nebraska 68508
United States

Other Info (opening hours):

Call Center Hours:

Monday - Friday: 8:00AM-10:00PM (EST)


General Correspondence and Qualified Written Requests

Nelnet

P.O. Box 82561

Lincoln, NE 68501-2561


California Residents:

P.O. Box 82578

Lincoln, NE 68501-2578

More contact details

Fax:

(877) 402-5816, (402) 458-2344

Summary of Nelnet Customer Service Calls

255 TOTAL
CALLS
03:43 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Nelnet?

Product/ Service Question:

  • “Loans”
  • “Student loan forgiveness”
  • “Student loan info”

Payments and Charges Question:

  • “Disability discharge”
  • “Payment setup”
  • “Payment”

Request for Information Question:

  • “About my bill”
  • “Need help”
  • “Questions about TPD Discharges”

Account Question:

  • “I can’t access my account”
  • “Can’t get in my account”
  • “Account payment”

Shipping and Delivery Question:

  • “My stifen check hasn't arrived to me yet, and it should have arrived May 15 2025”
  • “I have not received the monthly payment amount for my student loan account.”
  • “Didn't receive interview phone call as promised”

Refund Question:

  • “Refund”
  • “Refund of a payment”

Return/ Replace Question:

  • “Trouble signing in, want to change address and make a payment”
  • “Change my plan amount”
  • “I need to change my mailing address”

Staff Question:

  • “Customer service”

Website/ Application Question:

  • “Cannot get website on computer, or on phone”

Employment Question:

  • “Pay off account”

Activation/ Cancellation Question:

  • “Renew student loans”

Other Question:

  • “To make a psyment”
  • “Tax info”
  • “Problems with filing for extention”

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