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In 2/28/18,my wife filed her income tax. She had went to school twice, but somehow had 4 loans, she'd Been making payments for 7 years, and always asked if their were any other loans she owed. They would always say no. Then my wife gets a message that NelNet has a hold...
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Anonymous
Anonymous

Prior to Dec, 2017, NELNET used to invest in student loans. Now, they 'service' them. If that's not insider trading or market manipulation, I don't know what is. This company ...

Anonymous
Justin Irwin

Yeah, there’s a difference between postponement if payments because you’re receiving assistance. In order to be discharged you must be deemed totally and permanently disabled ...

#1261757
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Called to check up on loans since they switched lenders. Very poor customer service. Kinda scary at this point. Has my online access blocked. Loans are not past due or default and never have been. Failed to provide me with information on loans via phone, or grant me...
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Anonymous
Anonymous

Is Nelnet your lender or loan servicer? They can't legally block you from online access to your account and they can't keep you from making payments. If your loans are through...

Anonymous
Anonymous

It seems they're trying to force all their loans into default so they could do a tax return 'sweep and grab' because they figure most people will file with the expectation of ...

#1259508
Reply to reviews
Reaching out to Nelnet every month because of them applying my payment incorrectly (or not at all), has become a way of life. I have made countless calls to Customer Service, just to be spoken to like I am an idiot. There is no sense of urgency, and in order to get my...
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Anonymous
Anonymous

If their your loan servicer contact the Department of Education at 844-651-0077 and make a complaint. You'll get a response right away. If their your lender make a complaint w...

#1258058
Reply to reviews
I work in government. When the forgiveness program began I called them up and asked if I qualified for the loan program. They said yes. Ten years later and 120 payments of $500+ each month, I contacted them and said I wanted them to forgive the loan. They told me I had...
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Anonymous
GGreen

I am so deeply sorry this happened to you. I am in the same position. Yesterday I learned that I, too, have been misled by Nelnet. For 10 years I’ve worked in Nonprofit making...

1.0
I didn't like
  • Harassment
  • Deceptive tactics
  • Lack of customer service
#1255653
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Every time I call this dump have issues. My loan repayments began 4 months ago, on an income driven repayment plan. I mad all my payments way ahead of schedule, online by at least 7 days. I pay April's payment on 4/2, it 2as due 4/9, but then get an email saying...
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1.2
#1229818
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My university semesters differ in timing from my community college.. this means there are 3 months of break before I start up school again and this mean I lose 3 months of my grace period. I called to ask them to give me my grace period back because I'm simply on break...
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1.0
#1211262
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Something fishy at Nelnet. Sent check in the mail post office on January 3rd. Said they didn't receive until January 13th. It was due January 10th. Raised my interest rate 1%. Was so pissed I paid the remaining amount of 1,098. Something very fishy with Nelnet. I can't...
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1.0
#1176130
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Man if I could give you guys no stars and speak to someone in upper management I would have a field day. Y'all are soooo quick to add late fees and interest but so stupid when it comes to actually taking the money from a customer. I'm so livid, I made an 8,000 dollar...
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1.0
#1172317
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Autopayment system is messed up and the representatives are negligent. Before an auto payment was due, I contacted Nelnet hoping to reschedule the due date. The representative stated that she could not doing anything about the upcoming payment but that the next new due...
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1.3
#1169796
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Because it takes days to process a payment and they don't accept payments on the DUE DATE if it falls on a weekend, students and families are shorted days to make payments and reported late when payments were actually made on time. I made a payment on a Friday morning...
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Anonymous
Justin Irwin

Yeah, no transfer of money is instant. 3-4 BUSINESS days is pretty standard for any kind of payment like this. Take into account processing times and you won’t have such a bad...

1.6
I liked
  • Obstructionist
I didn't like
  • Are working for their own enrichment
#1163410
Reply to reviews