Autopayment system is messed up and the representatives are negligent. Before an auto payment was due, I contacted Nelnet hoping to reschedule the due date. The representative stated that she could not doing anything about the upcoming payment but that the next new due...Read more
Because it takes days to process a payment and they don't accept payments on the DUE DATE if it falls on a weekend, students and families are shorted days to make payments and reported late when payments were actually made on time. I made a payment on a Friday morning...Read more
I didn't like
- Are working for their own enrichment
My wife went to Heald Collage in Hayward CA. They told her she was getting grants for the classes she was told to take and when she did they would help with job Placement part way through she could not handle the classes as her memory problems had started. they told...Read more
I consolidated my loans 5 yrs ago from Direct Loans. I had no idea I would be paying $30,000 interest the past 5 yrs making payments. I could't figure out why each year my principal never moved. Today, after 2 more years of graduated payments, at the new increase rate,...Read more
Nelnet - Terrible
My accounts went into default. Account transferred to Dept of Ed. I just finished the rehab program and thought I could get Nelnet removed. They refuse to delete the account. I can’t pay them so now it was show for 7 years. However Dept of ED has agreed to remove my accounts other than Nelnet. Bs...Stay clear!
Nelnet - Suck and customer service lie
Horrible customer service who had no idea what they were doing. I paid off 25,000$ In loans in a lump some payment. They charged me 1.36$ in interest after the fact so I paid it. But every time I pay it to the correct loans they apply it to closed loans so I can't ever close the account and they back date he payments.
I made a review about the student loan last three weeks ago, they never resolved any problems. I wish I knew when I was in school that they are using this horrible student loan company. Anyway they called me again today to discuss and they said they did their own...Read more
I received a notice online stating I had to renew my income-based repayment plan for my student loans by 11/18/2017. Upon filling the form out online it told me I could not complete it electronically. So I called Nelnet. The representative who never gave me her name...Read more
Nelnet - Horrible
So this was my 1st year of college and it was going to cost me 200 after my pell grant i thought I had to set up a payment arragment. They charged me 40$ almost 25% of all my fees just to use them and they "isnt any way they can refuned it" what a scam never ever use this company
Nelnet - Worst service ever
Time to renew payment plan. Didn't get the renewal notice by email or mail. They won't expedite the request, they have no plan in place to assist consumers when the student loan could affect the purchase of a home.
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