I wanted to payoff all back interest as to move forward. Paid it in full immediately while on the phone with the rep via internet. I called the following week to confirm balance and still owed hundreds in back interest. I use automatic payments which are scheduled for...Read more
They have called me 16 times in the last 40 days. I have never had a student loan in my entire life of 68 years. I told them I was on the National and State Do Not Call Lists and to cease calling me and the customer rep hung up on me. Lot of good that did telling them...Read more
I have now been trying to submit my income based repayment plan paperwork for 3+months and have filled out a total of 5 forms to try and get this through. I have called and checked in between to make sure my stuff is in and correct to be assured everything was in order...Read more
Nelnet - They suck.
Poor associates. Sent all my paperwork to my son in another state. Jerks. Let em do it again and see the response I give. Buttholes.
Nelnet - Horrible
I called to see if I could get a lower payment gave my income and was told I qualified for $0 a month payment. Send in the paper work and my monthly payment more than tripled. Problem being the person I spoke to didn't put in the income I gave him but half that amount. I am so not pleased. So for lack of the associate listening made my payments higher
Nelnet Account Review
I made the paymets, but it takes long time to go into action! It is so obvious that they are taking their time to make money from the interest!
Nelnet Plus Loan Review
Stay far away from nelnet.
My student loans were previously serviced by the U.S. Department of Education. During this time, I always knew exactly what my monthly payment would be, when it was due, and when it had been successfully made. Against my will and without my consent, my loans were...Read more
I didn't like
- Erroneous service emails
- Unclear billing practices
I recently made 3 payments to Nelnet to pay off my student loans entirely. I was told by an online rep that this would suffice. I checked in a week later and was told by another rep that I had paid off everything and I "did not owe anything now or forever". I received...Read more
Concerning another posting: Same thing happened to me concerning negative credit reporting, however in my case it was a bait and switch tactic. "Deferment" is the term Nelnet tells their customer service to sell people on that may need breathing room for financial...Read more
- Some customer service persons were good to deal with
- Attempted to help
- Atttempted to help with issue
I didn't like
- Nelnet will not allow forebarrance anymore
- Your products are not clear
Website showed amount due $0.00 because I always pay more than the minimum. Then I received an email saying I was past due by a certain amount. Then a second email with a completely different amount. Customer service at Nelnet said I didn't pay the minimum amount,...Read more
I have quit college back in March and got two refund checks. I asked the school if I owed them anything. They said $100. I donated plasma and paid them off, deleted my school account and records. I NEVER signed up for a NelNET account and now they're saying I owe them...Read more
I received a notice to check my message on my account , when I checked had a letter saying that my account was paid in full. I called to make sure stated yes that my account has a 0 balance. That the education department must of not needed that extra money. So I didn't...Read more
I was in automatic draft from my bank for years with Salliemae. Always paying the same amount. All of the sudden I was advised by mail that Nelnet was going to take care of my loan. Withing 1 month, they raised my payment without any notice and, since I was used to...Read more
Do you have something to say about Nelnet? What happened? What can we help you with?