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Nelnet - Horrible

So this was my 1st year of college and it was going to cost me 200 after my pell grant i thought I had to set up a payment arragment. They charged me 40$ almost 25% of all my fees just to use them and they "isnt any way they can refuned it" what a scam never ever use this company
#1109426
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Nelnet - Worst service ever

Time to renew payment plan. Didn't get the renewal notice by email or mail. They won't expedite the request, they have no plan in place to assist consumers when the student loan could affect the purchase of a home.
1.0
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#1103272
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They don't listen, they don't care. You ask them to do something and it doesn't get done. I was told my loan was a fixed payment. But, it went up. When I called they said that was the type of loan I had and that was it! They put our loans in deferement because my...
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1.0
#1095693
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Nelnet - They suck.

Poor associates. Sent all my paperwork to my son in another state. Jerks. Let em do it again and see the response I give. Buttholes.
1.0
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#1093390
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My husband has a very old school loan. Nelnet is the absolute worst, very poor, inconsistent communications. Greedy beyond belief. Supposedly they can garnish his wages, but he read that on the internet... Literally every time he calls he gets a different answer from a...
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Anonymous
Angelita Simons

Nelnet National Educational Loan network is a bad news, do not deal with them, if you do your blood pressure will go up and could lead to a stroke and heart disease and might ...

#1092070
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Here is my transcript of an e-mail today, as I have been battling these people for months. I went back to school, thus believing I qualified for deferment. They told me they would contact the school, back in March. They didn't. They let things string out with no...
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1.4
#1089697
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Nelnet - Horrible

I called to see if I could get a lower payment gave my income and was told I qualified for $0 a month payment. Send in the paper work and my monthly payment more than tripled. Problem being the person I spoke to didn't put in the income I gave him but half that amount. I am so not pleased. So for lack of the associate listening made my payments higher
1.0
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Billing Practices
Customer service
Interest Rate
Reliability
Staff
Value for money
#1067429
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Nelnets Autopayment system is apparently setup to cost the payer more money. Like any normal person I have been paying off the higher interest loans I have with extra payments to save me as much money on interest as possible. My highest interest loan still on record...
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1.4
#1066032
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Went online to pay off balance owed payed that amount paid it and received a invoice for 2 cents yes I said it 2 cents .I called a representative she stated it was interest owed REALLY !!!!!
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Anonymous
Mumda1

Same thing happened to me! So I sent them a check for $0.02 knowing it'll cost them $5 in labor to cash that check...Why do I need 50 words minimum to post this? It's silly....

#1049743
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Sent in a year ago everything I needed to cover my previous year and my final year of a three year perm. disablilty cancellation of my student loans. I am perm. disabled because of a person running a stop sign and a few months later another person rear ened me twice in...
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1.0
I didn't like
  • Incompetent staff
  • Inconsistent answers to questions
  • Hiding of information
#1049032
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