I made a review about the student loan last three weeks ago, they never resolved any problems. I wish I knew when I was in school that they are using this horrible student loan company. Anyway they called me again today to discuss and they said they did their own...Read more
I received a notice online stating I had to renew my income-based repayment plan for my student loans by 11/18/2017. Upon filling the form out online it told me I could not complete it electronically. So I called Nelnet. The representative who never gave me her name...Read more
They don't listen, they don't care. You ask them to do something and it doesn't get done. I was told my loan was a fixed payment. But, it went up. When I called they said that was the type of loan I had and that was it! They put our loans in deferement because my...Read more
Nelnet - Terrible
My accounts went into default. Account transferred to Dept of Ed. I just finished the rehab program and thought I could get Nelnet removed. They refuse to delete the account. I can’t pay them so now it was show for 7 years. However Dept of ED has agreed to remove my accounts other than Nelnet. Bs...Stay clear!
Nelnet - Suck and customer service lie
Horrible customer service who had no idea what they were doing. I paid off 25,000$ In loans in a lump some payment. They charged me 1.36$ in interest after the fact so I paid it. But every time I pay it to the correct loans they apply it to closed loans so I can't ever close the account and they back date he payments.
Nelnet - Horrible
So this was my 1st year of college and it was going to cost me 200 after my pell grant i thought I had to set up a payment arragment. They charged me 40$ almost 25% of all my fees just to use them and they "isnt any way they can refuned it" what a scam never ever use this company
Nelnet - Worst service ever
Time to renew payment plan. Didn't get the renewal notice by email or mail. They won't expedite the request, they have no plan in place to assist consumers when the student loan could affect the purchase of a home.
My husband has a very old school loan. Nelnet is the absolute worst, very poor, inconsistent communications. Greedy beyond belief. Supposedly they can garnish his wages, but he read that on the internet... Literally every time he calls he gets a different answer from a...Read more
Here is my transcript of an e-mail today, as I have been battling these people for months. I went back to school, thus believing I qualified for deferment. They told me they would contact the school, back in March. They didn't. They let things string out with no...Read more
Nelnets Autopayment system is apparently setup to cost the payer more money. Like any normal person I have been paying off the higher interest loans I have with extra payments to save me as much money on interest as possible. My highest interest loan still on record...Read more
Went online to pay off balance owed payed that amount paid it and received a invoice for 2 cents yes I said it 2 cents .I called a representative she stated it was interest owed REALLY !!!!!Read more
Sent in a year ago everything I needed to cover my previous year and my final year of a three year perm. disablilty cancellation of my student loans. I am perm. disabled because of a person running a stop sign and a few months later another person rear ened me twice in...Read more
My husband found nelnet and decided to give them a call about lowering his student loan payment. Me being the cautious person that I am, was very skeptical and asked the lady that I talked to several questions to make sure they weren't trying to pull a fast one on us....Read more
I wanted to payoff all back interest as to move forward. Paid it in full immediately while on the phone with the rep via internet. I called the following week to confirm balance and still owed hundreds in back interest. I use automatic payments which are scheduled for...Read more
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