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Sent in a year ago everything I needed to cover my previous year and my final year of a three year perm. disablilty cancellation of my student loans. I am perm. disabled because of a person running a stop sign and a few months later another person rear ened me twice in...
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1.0
I didn't like
  • Website
  • Incompetent staff
  • Hiding of information
#1049032
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My husband found nelnet and decided to give them a call about lowering his student loan payment. Me being the cautious person that I am, was very skeptical and asked the lady that I talked to several questions to make sure they weren't trying to pull a fast one on us....
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Anonymous
Anonymous

What a mess. They are running because CFPB is making the student loan companies mind. Hey I am still going after them for kiting electronic payments and advancing due date. G...

1.0
#1000301
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I wanted to payoff all back interest as to move forward. Paid it in full immediately while on the phone with the rep via internet. I called the following week to confirm balance and still owed hundreds in back interest. I use automatic payments which are scheduled for...
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Anonymous
Anonymous

Work with Nelnet for permanent disability forgiveness. The first time they responded with a letter stating the papers were to late. I am sure they were in time. I gave everyon...

#996856
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Nelnet Student Loan Review

Nelnet
#1049743
Went online to pay off balance owed payed that amount paid it and received a invoice for 2 cents yes I said it 2 cents .I called a representative she stated it was interest owed REALLY !!!!!
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Short Review for March 07, 2017

Nelnet
#1018052
1.2
I made the paymets, but it takes long time to go into action! It is so obvious that they are taking their time to make money from the interest!
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Nelnet PLUS Loan Review

Nelnet
#1009105
Stay far away from nelnet.
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Short Review for January 26, 2017, Pc_payment

Nelnet
#997953
1.0
Nelnet lied and jacked me around for nearly a year to steal my money. They got $2000.00 of money they weren't entitled to. How can you tell me I'm not disabled when they're taking money out of my disability check?
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They have called me 16 times in the last 40 days. I have never had a student loan in my entire life of 68 years. I told them I was on the National and State Do Not Call Lists and to cease calling me and the customer rep hung up on me. Lot of good that did telling them...
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#994975
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I have now been trying to submit my income based repayment plan paperwork for 3+months and have filled out a total of 5 forms to try and get this through. I have called and checked in between to make sure my stuff is in and correct to be assured everything was in order...
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1.3
#987316
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My student loans were previously serviced by the U.S. Department of Education. During this time, I always knew exactly what my monthly payment would be, when it was due, and when it had been successfully made. Against my will and without my consent, my loans were...
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1.3
I didn't like
  • Incompetence
  • Erroneous service emails
  • Unclear billing practices
#976399
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I recently made 3 payments to Nelnet to pay off my student loans entirely. I was told by an online rep that this would suffice. I checked in a week later and was told by another rep that I had paid off everything and I "did not owe anything now or forever". I received...
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1.0
#969005
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Concerning another posting: Same thing happened to me concerning negative credit reporting, however in my case it was a bait and switch tactic. "Deferment" is the term Nelnet tells their customer service to sell people on that may need breathing room for financial...
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1.0
I liked
  • Some customer service persons were good to deal with
  • Atttempted to help with issue
  • Attempted to help
I didn't like
  • Your products are not clear
  • Nelnet will not allow forebarrance anymore
#959495
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Nelnet - False and/or inaccurate information about amount due.
Website showed amount due $0.00 because I always pay more than the minimum. Then I received an email saying I was past due by a certain amount. Then a second email with a completely different amount. Customer service at Nelnet said I didn't pay the minimum amount,...
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#950001
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I have quit college back in March and got two refund checks. I asked the school if I owed them anything. They said $100. I donated plasma and paid them off, deleted my school account and records. I NEVER signed up for a NelNET account and now they're saying I owe them...
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#948736
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