1.4
  • Harassment2 votes
  • Lack of customer service2 votes
  • Constant negative credit reporting2 votes
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  • Feb 27
  • Loans and Mortgages
  • Brooklyn, New York
  • Account
  • 12
  • REVIEW RATING 4/5

UNEDUCATED PHONE OPERATORS ARE THE ONLY PEOPLE THEY ALLOW YOU TO TALK TO TERRIBLY RUN SCAM OF A BUSINESS. BEWARE OF GETTING INVOLVED WITH NELNET THIS IS A TERRIBLY RUN COMPANY THERE IS NO ONE WITH HALF A BRAIN TO SPEAK TO THEYHAVE NO EDUCATED WORKERS THERE . BEWARE OF THIS COMPANY THIS IS A COMPLETE SCAM THIS COMPANY IS FLAWWED IN MORE WAYS THAN ONE . THEY LOCK YOU OUT OF YOUR ACCOUNT... Read more

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  • Feb 22
  • Loans and Mortgages
  • New York, New York
  • Loan
  • 1
  • 1
  • 44
  • REVIEW RATING 4/5

I received a disability discharge through Nelnet, which administers the disability discharge program for the Department of Education. Nelnet is supposed to tell loan holders to stop collection and return anything collected after a certain date. My loan holder (Sallie Mae/Navient) did not stop (I had autodebit). When I asked Nelnet to confirm that they had told Navient to stop and the date, I was... Read more

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  • Feb 20
  • Loans and Mortgages
  • Louisville, Kentucky
  • Student Loan
  • 32
  • REVIEW RATING 4/5

We have paid on my wife's student loans above and beyond the amount owed and the payments have been stuck in limbo for months due to an incorrect address that was the default in the 5/3 banking system. Now that the payments must age for 30 days, they are calling every single day to threaten my wife with collections and prosecution. When you call it's always not big deal and things will... Read more

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  • Feb 11
  • Loans and Mortgages
  • Chicago, Illinois
  • Student Loan
  • 82
  • REVIEW RATING 4/5

I have applied for a student loan to be discharged due to a disability. And then I found out that Nelnet is handling this for the Board of Ed. Nelnet is taking $200 per month (2 months so far, and counting) from my social security, and not processing the application. In the meantime, they are sending me documents in the mail that are irrelevant (already submitted them) and asking me to submit. ... Read more

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  • Jan 13
  • Loans and Mortgages
  • Collection Calls
  • 12
  • 12
  • 339
  • REVIEW RATING 5/5

I was not made aware of this loan and even my lawyer told me that Nelnet is deceiving and sneaky. Nelnet has threatened to throw my daughter in jail. Has smeared my credit, while I was unemployed and not able to make the payments. When I tried to have a polite conversation with them explaining my circumstances these people yelled, were abusive, told me I was going to pay one way or the other.... Read more

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  • Jan 04
  • Loans and Mortgages
  • Ellijay, Georgia
  • Student Loan
  • 1
  • 1
  • 92
  • REVIEW RATING 4/5

student loans were FORGIVEN 02/06, 03/2014 15% of my disability ceck, dr has filled 3 forms with no results, Read more

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  • Dec 30, 2014
  • Loans and Mortgages
  • Doylestown, Pennsylvania
  • Student Loan
  • 1
  • 1
  • 26
  • REVIEW RATING 3/5

Haven't even made my fist payment and they have gotten my date or birth wrong ! Now my payment will be late because they could not give my any information about my account ! Read more

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  • Dec 01, 2014
  • Loans and Mortgages
  • New York, New York
  • Student Loan
  • 4
  • 4
  • 286
  • REVIEW RATING 5/5

I had the same problem. I have asked every month for almost 6 months to provide to me a statement of the terms and balances and % since they do not match with what I have from Brazos. They will not tell how they calculate IBR and it is different from the way I found to calculate using last year's tax statement online. They still have not sent the original letter to state that they bought the... Read more

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  • Dec 01, 2014
  • Loans and Mortgages
  • Pinckney, Michigan
  • Student Loan
  • 1
  • 1
  • 316
  • REVIEW RATING 5/5

I was reviewing my student loan interest statements at the end of last year and noticed something. What Nelnet said I paid in student loan interest, and what my records indicate don't match up. I determined my student loan interest payments based on the IRS Publication 970 Examples (the one with Peg) because most of it is capitalized interest. Nelent told me when I questioned them about this... Read more

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  • Nov 25, 2014
  • Loans and Mortgages
  • King George, Virginia
  • Student Loan
  • 1
  • 1
  • 163
  • REVIEW RATING 4/5

I had bad experience with this company, they wont tell u everything...if u miss payment they will re run the same check twice same day or next day without notifications and u end up paying penalize return fees...they really gonna screwed students...not helpful at all. I called to pay all of balance and stop them from re run the check collection to avoid penalize..but they did it again on the next... Read more

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