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  • Customers like
    • Nothing run away from this company now 4
    • Helpfulness 2
    • Quickness 2
  • Customers don't like
    • Harassment 8
    • Hiding of information 8
    • Inconsistent answers to questions 8

i have had to supply toi NELNET, disability documentation from my physicians and social security and any other relevant entity involved with treatment and any recovery after an ato related accident that left me disabled and unable to further my career, i have not been employed and on ss disability which at age 65, was turned into regular retirement because of the age bracket assigned to retirement age for all employees at this age. i had applied top sallie mae over ten years back and had given them access to my medical records and al reports... Read more

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Nobody that works there understands what the accruing interest principle means at the end of the grace. Not a single person could explain it to me I feel like I've been ripped off where is the CFPB when we need them, it should be clear and understandable to the consumer. How is that possible the people that work there don't even understand it themselves and are unable to answer any questions in regards to that matter, what I gather is at the end of your grace period you get charged a big lump sum of interest on the interest that is already... Read more

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  • From mobile
  • Nelnet
  • Mar 23
  • #815442

Horrible customer service. Loan accrued 997 a month of interest while they were processing paperwork. Ironically it takes 1 month to process a pay stub and because they don't have an actual payment amount for me I have to be penalized with the interest!! Add comment

I had to apply for financial hardship due to being unable to work for medical reasons. I started my application process in July, here it is March and still nothing I have logic complaints with management who said they would call me back and I never heard back from anybody. I faxed over letters from doctors and medical information biweekly. Nelnet just keep sending me applications in the mail to fill out and send back. I find this frustrating because I have filled out so many and have faxed them with all of my other stuff. It is ridiculous that... Read more

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I found that this company reported a loan on my credit report I never took out for the last two years. When I called them they confirmed I have no loan with them and don't know why its on my credit reports. They wouldn't take it off or even update the reporting to show zero balance. I have gotten nowhere with "customer service" The "account specialist" told me "sorry credit report companies can make mistakes too" UMMM really? Tell that to the bank I'm trying to get my house loan from...... Read more

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Nelnet is taking days to process payments I believe to earn more interest money. Generally if a payment is made on the weekend it won't be processed until the next business day. With Nelnet however, it doesn't matter what day you pay it still takes up to 3 or 4 days to process. In the meantime the loan is still being charged interest each day. At that rate I'll never pay off the loan because I'll always being paying the interest during the period it took them to process the payment. Also, Nelnet's monthly interest charge fluctuates each... Read more

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Spoke with 3 representatives, all gave me conflicting information. They're so dumb they don't even know their own rules and regulations. One person tells me I can pay by credit card, they just need to verify some information, another tells me that they can't do that, and a third tells me that they can do it, but only for a specific amount (the exact payment due rather than a larger amount to avoid more interest). They are a bunch of idiots who don't even know their own rules. Read more

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I called and tried to get a simple answer as to why my payment amount kept changing and the rep on the phone started this long drawn out answer. I asked for the short version what amount was due on what day and she started the long drawn out answer again. I asked her two more times for the shirt version and never got it. When I asked to speak with her supervisor she claimed it would be a 47 minute wait and asked if I wanted to wait. I opted to wait and a Dillion answered the phone claiming he was a team lead. He was just as snarky and did just... Read more

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100% FULL

I'll be the first to admit I messed up paying my student loans back right away and ended up defaulting. Those loans, which were through Nelnet, were bought by the U.S. Department of Education which I have since been paying back in good standing. Unbenounced to me, I still had a remaining loan with Nelnet. How did I know this? Well, I didn't. My Nelnet account was closed because my loans were transferred to the U.S. Department of Education. Every time I would call in to Nelnet, it would state you have no loans with Nelnet, please contact the... Read more

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This company took 500.00 dallors from me in 5 payments of 99.00 each and did nothing for me. The dept of Education said I could have done what they did for me for nothing and said they were a scam. Nelnet has a promise that if you are not completely satisfied you will get all your money back. It's a lie!!!!! They did nothing for me I had to end up calling the dept of education myself and work out a payment plan for my loan. Nelnet will not answer the phone and will not honor the promise to give my money back. I'm calling a lawyer and the... Read more

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