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    • Harassment3
    • Inconsistent answers to questions2
    • Lack of customer service2

  • Aug 20
  • Advertisements and Cons
  • Lansing, Michigan
  • 16
  • REVIEW RATING 4/5

I am totally & permanently disabiled from a 2011 auto accident. In June 2013 I made application to the U.S. Dept of ED, through NELNET, the servicing agent for the U.S. ED. 22 months later in Mach 2015, I learned a disability discharge decision on my loans had not been made and my application could not be located. I applied a 2nd time, and now 5 months later, NELNET tells me my disability... Read more

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  • Jul 28
  • Loans and Mortgages
  • Billings, Montana
  • Nelnet Student Loan
  • 61
  • REVIEW RATING 4/5

I had received a letter dated April 15, 2015 that stated I had received my total and permanent disability status and they would be contacting whoever was taking my money so it could be returned. I have emailed many times and no one will give me that information. They have given me phone numbers, video chat information etc which does not work as I am hard of hearing and would not have one clue... Read more

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  • Jun 30
  • Financial Scams and Schemes
  • Morrow, Ohio
  • Nelnet Student Loan
  • 1
  • 1
  • 329
  • REVIEW RATING 5/5

I have been a loyal customer paying monthly bills via paper statement. I consolidated my student loans and received a better interest rate. I recently started doubling my payments to the loan off. They responded by sending my statements every other month (not sure how or why). Then they switched my paper statements to E statements. They did not ask nor did they confirm my current email (no... Read more

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  • From mobile
  • Nelnet
  • Jun 20
  • by anonymous
  • #653416

Regardless of the fact that you pay on time every month, your total bill will go up and you will NEVER pay it off. Ever. Add comment

  • Jun 19
  • Loans and Mortgages
  • Loan Forgiveness Claim
  • 166
  • REVIEW RATING 4/5

I am a disabled person applying for loan forgiveness. I applied March 2014. After months of being told that my claim is still being processed. I get a letter tellinge me that my claim was just received. It is now June 2015. One year later. This place is a joke. I guess this ordeal will go on for many years. Or until they collect all the money I recieve from SSI. I am beyond on guessing what to do... Read more

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  • Jun 09
  • Loans and Mortgages
  • Chicago, Illinois
  • Tuition Fee
  • 162
  • REVIEW RATING 4/5

Well, paying $5,000 worth of tuition at the beginning of every semester can most certainly be hectic for a grad student. We already have adult expenses, like insurance, car notes, nice apartments, etc. to take care of. So, I was pretty surprised to see that Nelnet is charging me a $100 service fee just to pay my tuition. In my opinion this is absurd, and not just the fault of corruption at the... Read more

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  • Jun 05
  • Loans and Mortgages
  • Orlando, Florida
  • Student Loan
  • 132
  • REVIEW RATING 4/5

Complete Joke..... Harass, Harass, Harass! That is what this company is about! Then on top of harassing me, they are continuously piling on interest charges on my account and ruining my credit! Nelnet has teamed up with Medtech School in Orlando which is also a joke.. A school that promises you a career in 10 months, then decides to extend your graduation date because staff has quit, Directors... Read more

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  • May 28
  • Loans and Mortgages
  • Saint Louis, Missouri
  • Loan
  • 247
  • REVIEW RATING 4/5

I was lucky enough to be able to make my final loan payment last week! I paid what it said I owed online, I called to confirm that amount. Imagine my surprise when I get on today to make sure it says $0 and it had been accruing interest! I had just made a HUGE payment of several thousand dollars and they needed $6.50 more from me because of accruing interest while my last payment was... Read more

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  • May 19
  • Financial Scams and Schemes
  • Visalia, California
  • Student Loan
  • 167
  • REVIEW RATING 5/5

I applied for, and received a complete and total disability discharge about five years ago. I received notice in writing from the department of education that I had been approved, but that it would take about three years to complete. After about four years I received notice in writing that I was in default and my discharge had been revoked. I call and was told by Nelnet that I had not returned a... Read more

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  • Apr 29
  • Loans and Mortgages
  • Denver, Colorado
  • Student Loan
  • 207
  • REVIEW RATING 4/5

Me and my daughter currently have five negative reports on our credit from Nelnet student loan they stated that we did not call and get a deferment even though my daughter was still in school consecutively through the years minus summer breaks. we were told that it's the parent obligation to call and get a deferment even if your child is in school& got new loans from same government loan and... Read more

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