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1.3 Based on 40 reviews
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Like so many others Nelnet gave me 9, 90 day lates on my credit reports due to their own system error and lack of proper record keeping. I was told my forebearance was approved and no need to worry about a bill. 90 days later my credit gets ruined.

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Last week I got an email reminding me to make a payment and I realize my name was changed on the account. I did not authorized the change so I don't understand why it was changed. I contacted them and they told me to email them my driver license to prove my identity. I don't understand why I need to prove that since my name was correct in the beginning. Look at all the email they sent to me before, those were my name but now it's randonly... Read more

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I made my payment on time and for the full amount. I get a call saying that my account is past due and that i need to pay 100 to be current. I checkedchecked my account the payment has gone through. The first person i talk to admits there new system has a known flaw of doing this, okay so why do i owe more money then for nelnets mistake? So i then get put on hold to speak with a supervisor. I am then told nelnet has to refund the over payment on... Read more

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Used nelnet to make payments through my college. Obviously i trusted them. I made my last payment a week early. They day before it would be automatically taken out(that is if i didnt make it early which i did) the pricesding payment on my bank account disappeared. And the money wad returned to my account. On the day of the automatic take the money was talen out of my account which oddly put me in overdraft which isnt a problem but its just... Read more

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My loan was in forbearance and I never received notice that it had ended and I needed to start making payments. All of a sudden I get an email that I was almost 90 days overdue and was about to be reported to the credit bureau. I contacted them and they told me I had until tomorrow to make a payment for that not to happen. I made the payment at that moment. Almost 30 days later I received another email saying the same, for the payment that would... Read more

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Do not use NelNet. They do not deliver their promises and they are only a consolidating loan company rather than a Real Current SL forgiveness program. They were unable to pull up my loan agreement on my last call and doubtful the call was answered here in the US Read more

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You write in your emails that you are here when we need you. NO you are not here for us, the borrowers, Nelnet is here to rip off borrowers and profiteer by nickeling and diming their borrowers into poverty and financial ruin. I had my loans in grace period and deferment while in college and during the 6-month period that follows, so I would have some time to find a job. Now Nelnet reported a late/missed payment on my credit reporting! Since... Read more

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We need a class action law suit against NELNET. I am sickened with what I have just experienced as a recent law school student graduate. I allege that NELNET intentionally delays receiving payment and is corruptly incompetent in order to continue to make profits off of interest. Daily interest accrues as we all know as borrows. Yet, on June 13th, I was informed by a representative/advisor that I could mail a check in for the total amount of my... Read more

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Loan taken out in my name using erroneous information I just received an e-mail to a backup hotmail account stating I owe $3200+ Dollars for a loan I never asked for. When I called they have no Personal data on me No SSN , No Birthday, No Bank Card or other account info. This reaks of a SCAM. I sent an email but have not yet received any satisfaction. will probably seek legal counsel. Signed Very UNHAPPY Very UNHAPPY Very UNHAPPY Very... Read more

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Nelnet is the most disgusting, incompetent, and corrupt student loan provider. I have to call almost every month because of some ridiculous error on their part or to remind them that they can't change my payment arbitrarily. Not only do they seek ways to get more money out of you at every turn, they also have atrocious customer service employees who practically smirk through the phone when you address a grievance. If at all possible, DO NOT... Read more

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