Nelnet Complaints and Reviews

Had an experience with Nelnet?   Submit review ›
Nelnet
Main address: 121 S. 13 St., Ste 201 68508 Lincoln NE
1-866-463-5638, , http://www.nelnetloanservicing.com/
  • 72+3 mobile complaints
  • $250K claimed losses
  • $3.4K average
  • Show More
Had an experience with Nelnet?
Submit review › Submit review ›

     

  • 2 days ago
  • Loans and Mortgages
  • Boynton Beach, Florida
  • Loan Payment
  • 20

Payed off loan and cancelled Autopay. Nelnet still debited my account afterwards. They can take the money in a blink of an eye but it takes 8 weeks for a refund. Poor customer service after paying diligently over the life of the loan. They had no explanation for the mistake. Now it makes me very wary of autopay for the rest of my accounts. This loan was a monkey on my back. If possible get a loan... Read more

Was this review helpful? 0 0
  • From mobile
  • Nelnet
  • Sep 18
  • by anonymous
  • #535889

Called relatives about my account. I don't know how they got their numbers but were never authorized to call them. Unbelievable. When I called to tell them they are to never bother my extended family the lady was short and rude. Will not recommend to anyone. Add comment

     

  • Aug 27
  • Loans and Mortgages
  • Parent Loans
  • 197

I was told consolidation of my three parent loans for my children (from other companies) was the way to go ... yes, with an honest reputable company it would make sense. All I have experienced with Nelnet is the feeling that I am treading water and getting nowhere. I have called and asked for a statement to be sent to me so I can see the breakdown of the balance as I am making my payments and... Read more

Was this review helpful? 0 0

     

  • Aug 14
  • Loans and Mortgages
  • Student Loans
  • 281

My loan was bought my Nelnet and I've had nothing but problems with them. They wanted me to make $700 a month payments, which I said I couldn't do. They lowered my payment to around $200 a month and told me I had to make a one time payment of $230.44 to bring my account current in May, then my payments would be $207.44 a month after that for at least a year than it would be reevaluated. ... Read more

Was this review helpful? 0 0

     

  • Aug 13
  • Loans and Mortgages
  • Lincoln, Nebraska
  • Loan Payment
  • 1
  • 1
  • 179

Here's some super shady nonsense. When you pay more than the amount due, Nelnet automatically moves your next month's payment due date and does NOT apply the extra to the principal. I was told you must click "Do Not Advance Due Date" when making a payment, but this option did NOT appear when making an extra lump sum payment. I spoke to the Rep and was given a vague answer - something about the... Read more

Was this review helpful? 0 1

     

  • Aug 12
  • Loans and Mortgages
  • Unauthorized Charges
  • 65

Got an email this morning for insufficient funds and a notice that they're charging me thirty dollars as a result. Spoke with my bank, and they said sufficient funds were present, and that they would have charged me an overdraft fee if they weren't. They explicitly stated twice today that they'd have processed the payment whether or not there were sufficient funds. There were sufficient funds... Read more

Was this review helpful? 0 0

     

  • Aug 06
  • Finances
  • Student Loan Payment
  • 144

I applied for a 0% interest credit card for the purpose of prepaying my student loan with Nelnet, and hopefully get ahead of the interest a bit. Today I was informed that I can only pay my current or past due balance with a credit card, because they just know I'd pay my student loans with credit cards, then claim bankruptcy. I wish I would have thought of that plan $60k in interest and... Read more

Was this review helpful? 0 0

     

  • Aug 06
  • Loans and Mortgages
  • Student Loan
  • 1
  • 1
  • 107

My direct loans when with the Dept of Education were eligible for IBR repayment plan even though they were in forebearance. My initial contact from Nelnet included my loans in the IBR repayment except for the small PLUS loan that I had. I have documentation from them asking me to supply them with updated income information in order to keep me in the IBR program. A couple of months later, I... Read more

Was this review helpful? 0 0

     

  • Aug 01
  • Loans and Mortgages
  • Raleigh, North Carolina
  • Student Loan
  • 109

I have been using the Forbearance payment option for the last two years. We are allowed to have 36 months (3 Years of this payment plan). I called in June to have the process renewed for my last year and the operator and rudely kept reiterating that this was the last year I can be on this plan. I told her she was right and that was fine. She said there would be other payments methods to use... Read more

Was this review helpful? 0 0
  • From mobile
  • Nelnet
  • Jul 28
  • by anonymous
  • #515652

They take way to long to get back to you. I was on the phone waiting for 4 hours just now just to reach a representative. Still no available representatives. This needs to change now instead of making people wait for a long time. Add comment

 
×
You are reading about Nelnet.
Filing a new complaint about
×