Nelnet Complaints and Reviews

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Nelnet
Main address: 121 S. 13 St., Ste 201 68508 Lincoln NE
1-866-463-5638, , http://www.nelnetloanservicing.com/
  • 64+1 mobile complaints
  • $66.5K claimed losses
  • $1K average
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  • Jul 15
  • Loans and Mortgages
  • Commack, New York
  • Rude Agent
  • 7

The agent was extremly rude and provided incorrect information. I am in complete shock that someone could be so rude via online chat. I asked simple questions and was given incorrect information at the end she apologized and admitted that she was wrong then ended with did you need anything else? My questions are still unanswered since the women was -for the lack of a better word- a complete ***.... Read more

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  • Jul 09
  • Media
  • Los Angeles, California
  • Auto Payment
  • 11

Nelnet managed to screw up my auto payment (saying that no payment was due, then going ahead and debiting anyways) which caused me to have a large overdraft on an old account. When I called to complain, their rude customer service basically said "sucks to be you" and blamed me for the problem. They literally had the audacity to say "since you agreed to auto debit 10 years ago, it's your fault."... Read more

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  • Jul 07
  • Colleges and Universities
  • Little Rock, Arkansas
  • Student Loan Harrassment
  • 1
  • 36

Son began college fall 2010 and has not left school since beginning. At that time, took a very small book loan with these--I like the term someone else used, "vampires." Having this Parent Plus loan, I called them immediately to make sure that all would be fine until my son graduated and they assured me that nothing would become due until 6 months after his graduation. Well, beginning around... Read more

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  • Jul 03
  • Education
  • Chicago, Illinois
  • Consolidation Cancellation
  • 1
  • 46

So far, my experience with Nelnet has been one continuous horror story. I called Nelnet to advise them of many issues, that they did not have accurate information, that they did not have pay stubs, etc. They went ahead with the consolidation anyway. They are telling me that my payment plan is Income Based and I will be paying 2100 per month even though I am unemployed. Yet they are also telling... Read more

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  • Jul 02
  • Colleges and Universities
  • Student Loan Harrassment
  • 28

I, too, applied for a TPD due to a disability. It took months to suspend the lender from garnishing 15% of my SSA entitlement. I presented them with what they asked for, specifically, the TPD application and a BPQY (Benefits Planning Query) from SSA showing that my next medical review would be within 5-7 years. Their answer: Rejected! I did an online chat yesterday and was told that even... Read more

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  • Jun 28
  • Colleges and Universities
  • Chicago, Illinois
  • Derogatory Account
  • 1
  • 33

I paid my loan in full 3 years ago, and they have me as derogatory account many times in my credit report. I have been sending letter, complaints, and nothing happens. THEY DON'T CARE!. I am abut to make contact with my attorney. I would love to sue them. I just forgot about this past week since I have important things to do, not mess with Nelnet. I have sending them notes for the last 3 years... Read more

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  • Jun 03
  • Education
  • Boston, Massachusetts
  • Student Loan Payment
  • 1
  • 70

As any good programmer knows the best way to keep your information secure is to keep it private. So when the super buggy nelnet website asks me to put my bank account information into its databases this is just not an option. So I go about paying this bill the way I would pay any other bill, through the online bill pay service my bank offers. Problem is nelnet is really just collecting money... Read more

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  • From mobile
  • Nelnet
  • May 20
  • by anonymous
  • #488801

I am 67 year old disabilty. Person i donot work since the late 1980 i have one little in come from gov.regular. ss.i am not intile to i am a sickly person the gov been taking care of me since 1994 now they stress me out about payment i can hardly take care me i never have money left from one month to the other all these years now nelnet hounding. Me i am totally Disable Add comment

  • May 19
  • Finances
  • Fairmont, West Virginia
  • Studen Loan
  • 78

I received normal bill, checked bank account on payment day, payment had increased by over 600.00 with no notice. When called them they could not show in writing notice had been sent, they stated they had sent notice, verified address, email and phone were correct. Associate kept referring to agreement I had esigned when I set up electronic transfers. They send out snail mail bills with 0.00... Read more

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  • May 13
  • Loans and Mortgages
  • Carrollton, Georgia
  • Student Loan
  • 147

After signing up for the deadline with Nelnet to get the desired payment plan, I went with the easiest payment possible directly from my debit card. I was aware of a fee associated with this service, but figured I could change it to directly withdraw from my bank account when I had more time to devote. After having just got off the phone with Nelnet, they explained to me that they do not and will... Read more

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