Nelnet Complaints and Reviews

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Nelnet
Main address: 121 S. 13 St., Ste 201 68508 Lincoln NE
1-866-463-5638, , http://www.nelnetloanservicing.com/
  • 75+4 mobile complaints
  • $250K claimed losses
  • $3.2K average
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  • 2 days ago
  • Loans and Mortgages
  • Miami, Florida
  • Student Loan
  • 31

I paid off three of four Nel Net Loans several years before they were due. I continued to pay the remaining loan in monthly installments. I was able to make large monthly payments, well above the monthly minimum. One month, I sent the entire remaining balance showing on my statement. From that point forward, I stopped receiving monthly statements, which would be expected since I had paid all... Read more

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  • From mobile
  • Nelnet
  • Oct 15
  • by anonymous
  • #546935

They reinstated my loans 5 years after I got my head kicked in & brain surgery. It ruined my credit now collections keeps calling. I did the permanent disability discharge thing with my doctor in 2009. Add comment

     

  • Oct 09
  • Loans and Mortgages
  • Loan Interest
  • 48

never had a problem with prior loan companies, nelnet has double payment coming out, then increased my interest and couldn't explain why it happened. represent have told me different reasons and never found a solution for my problemnever had a problem with prior loan companies, nelnet has double payment coming out, then increased my interest and couldn't explain why it happened. represent have... Read more

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  • Oct 03
  • Loans and Mortgages
  • Student Loan
  • 116

didn't even know I had a student loan until I checked my credit report and saw months of Nelnet payments that I hadn't made. I've never been a student and therefore never had need of a student loan, but here I am owing A LOT of money to Nelnet. well, tried calling and after hours of on hold, got frustrated and hung up. tried emails with no response. relocating to a different state, was going to... Read more

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  • Sep 29
  • Loans and Mortgages
  • Boynton Beach, Florida
  • Loan Payment
  • 107

Payed off loan and cancelled Autopay. Nelnet still debited my account afterwards. They can take the money in a blink of an eye but it takes 8 weeks for a refund. Poor customer service after paying diligently over the life of the loan. They had no explanation for the mistake. Now it makes me very wary of autopay for the rest of my accounts. This loan was a monkey on my back. If possible get a loan... Read more

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  • From mobile
  • Nelnet
  • Sep 18
  • by anonymous
  • #535889

Called relatives about my account. I don't know how they got their numbers but were never authorized to call them. Unbelievable. When I called to tell them they are to never bother my extended family the lady was short and rude. Will not recommend to anyone. Add comment

     

  • Aug 27
  • Loans and Mortgages
  • Parent Loans
  • 1
  • 1
  • 285

I was told consolidation of my three parent loans for my children (from other companies) was the way to go ... yes, with an honest reputable company it would make sense. All I have experienced with Nelnet is the feeling that I am treading water and getting nowhere. I have called and asked for a statement to be sent to me so I can see the breakdown of the balance as I am making my payments and... Read more

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  • Aug 14
  • Loans and Mortgages
  • Student Loans
  • 356

My loan was bought my Nelnet and I've had nothing but problems with them. They wanted me to make $700 a month payments, which I said I couldn't do. They lowered my payment to around $200 a month and told me I had to make a one time payment of $230.44 to bring my account current in May, then my payments would be $207.44 a month after that for at least a year than it would be reevaluated. ... Read more

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  • Aug 13
  • Loans and Mortgages
  • Lincoln, Nebraska
  • Loan Payment
  • 1
  • 1
  • 237

Here's some super shady nonsense. When you pay more than the amount due, Nelnet automatically moves your next month's payment due date and does NOT apply the extra to the principal. I was told you must click "Do Not Advance Due Date" when making a payment, but this option did NOT appear when making an extra lump sum payment. I spoke to the Rep and was given a vague answer - something about the... Read more

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  • Aug 12
  • Loans and Mortgages
  • Unauthorized Charges
  • 89

Got an email this morning for insufficient funds and a notice that they're charging me thirty dollars as a result. Spoke with my bank, and they said sufficient funds were present, and that they would have charged me an overdraft fee if they weren't. They explicitly stated twice today that they'd have processed the payment whether or not there were sufficient funds. There were sufficient funds... Read more

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